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Question:
Title: The GAP Analysis of Customer Satisfaction vs Service Quality in education industry.
How the research questions can be formed to reflect the current environment and modern ways of learning and exceeding customer expectations.
Answer:

Dear Shakir,
Formulating research questions is usually guided by (1) your information needs; and (2) the research literature. When you are doing research, it is generally with the purpose of learning something specific, especially when you are doing applied research such as in the education industry. You can also look to research done by other groups with similar needs to see what questions they asked and how they did their research. Researchers often find that someone else with the same need has already formed the questions, and it is simply a matter of revising them to suit your specific location and purpose. Reports related to your topic can often be found by doing a simple Google or other search in the Internet. Then, review your research questions to find out if they are the right questions to answer for your specific needs.
The Community Tool Box Advisor

Question Date: Tue, 12/16/2014